7 Days Easy Returns & Exchange
We want you to be happy with your order. You can request a return or an exchange within 7 days of receiving your order.
Conditions
To be accepted, the item must be:
- Unused, unwashed and in the same condition you received it
- With original tags and packaging [CONFIRM]
- Returned within 7 days of delivery
How to request a return or exchange
- Contact us within 7 days of delivery by email at babynestoffical@gmail.com or by phone at 03233280000.
- Share your order number and the reason for the return or exchange [CONFIRM: photos required for damaged or wrong items?].
- We will confirm and tell you how to send the item back [RETURN SHIPPING: who pays return shipping?].
Exchanges
You can exchange an item for a different size or product, subject to availability. [CONFIRM: price difference rules]
Refunds
Once we receive and check the returned item, we will process your refund within [REFUND TIME, e.g. 5-7 working days]. Refunds are made by [REFUND METHOD, e.g. bank transfer / JazzCash / Easypaisa / store credit], because orders are paid by Cash on Delivery. Original shipping charges are [REFUNDABLE / NON-REFUNDABLE].
Non-returnable items
[NON-RETURNABLE ITEMS, e.g. innerwear, items marked final sale, items without tags]
Damaged or wrong items
If you receive a damaged or incorrect item, contact us as soon as possible within 7 days of delivery and we will make it right.
Contact us
Email: babynestoffical@gmail.com. Phone: 03233280000. Support hours: Monday to Saturday, 10:00 AM - 6:00 PM. Sunday closed.